Privacy Policy — CABO Property Operations

1. Information We Collect

We collect personal information that you provide voluntarily when interacting with our website and services, including:

Contact form data: name, email, phone, company, message.
Qualification form data: business name, contact details, site count, property type, location, FM challenges, goals and budget.
Consultation booking data: contact details and preferred meeting times.
Client portal data: account credentials, property records, maintenance tickets and compliance documentation you upload.
Technical data: IP address, browser type, device information and pages visited via cookies.

2. How We Use Your Information

To respond to enquiries and provide quotations.
To deliver the facilities management and compliance services you request.
To send booking confirmations, reminders and service updates.
To meet our legal, regulatory and contractual obligations.
To improve our website and services.

3. Lawful Basis

We process personal data on the basis of consent, contract performance, legitimate interests (e.g. responding to enquiries) and legal obligations.

4. Cookies

Our website uses cookies. Please see our Cookie Policy for details.

5. Data Retention

We retain enquiry data for up to 24 months, and client records for the duration of our engagement plus 7 years to comply with HMRC and statutory obligations.

6. Third-Party Services

We share data only with trusted processors who help us deliver our services, including hosting, email delivery, scheduling, payment processing and analytics. All processors are bound by data-processing agreements.

7. Your Rights

Under UK GDPR you have the right to access, correct, delete or restrict processing of your personal data, the right to data portability and the right to object. You may withdraw consent at any time.

8. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Contact

For privacy queries, email hello@cabopropertyoperations.co.uk or call 0118 405 0410.